Public Service Announcement
Influx of Calls, Technical Problems Cause Delays at HRM Corporate Call Centre
(Thursday, August 22/2002)-- Due to the recent mail out of final property tax billings for this fiscal year, the HRM Corporate Call Centre is experiencing a large influx of calls from the public.
(More than 89,000 tax bills have been mailed directly to HRM property owners, while another 50,000 were sent to mortgage companies and other financial institutions.)
Residents seeking further information about their tax billings are urged to be patient when contacting the Corporate Call Centre and, if possible, to call during off-peak times. The heaviest influx of calls is occurring between 10 a.m. and noon.
Also, HRM is working with its service provider, Aliant, to overcome certain equipment and technical problems at the Call Centre and in the telecommunications system.
HRM thanks its residents for their cooperation and apologizes for any inconvenience.
Thank you.
--30-
John O'Brien
Corporate Communications officer
(902) 490-6531
