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HRM Corporate Call Centre Deluged With Storm Inquiries

(Thursday, November 7/2002)-- As a result of last night's winter storm, HRM's Corporate Call Centre received the equivalent of a full-day's volume of calls between the hours of 7:30-9:30am. this morning.

Of the 1,500 calls offered, 650 calls were answered with an average wait time of two minutes. By 10 a.m. this morning, the average wait time was reduced to one minute. The majority of the inquiries this morning were about Metro Transit schedules.

The HRM Corporate Call Centre called in additional staff in light of the higher than normal call volumes throughout the day.

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John O'Brien
Corporate Communications Officer

Above content last modified Thursday, November 02, 2023 at 11:40am.