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HRM Launches New Online Service Request

(Monday, October 17, 2005) - Mayor Peter Kelly today launched a new online service enabling residents to report such things as burned out street lamps or dangerous potholes in their area through the Internet.

“This is a very exciting initiative for HRM and it offers even greater access to our many services by residents,” Mayor Kelly said. “Citizens can now contact us 24 hours a day/seven days a week for a variety of services offered, as well as obtain information wherever it’s most convenient for them.”

Residents may access a limited number of service requests or access information by simply logging on to the HRM website, and filling out an online service request form. Initially, services offered range from reporting a litter problem to requesting the removal of a refrigerator or freezer, no longer in use. It’s quick, easy and convenient.

This service also allows residents to follow-up on their service request. A service number will be assigned to each citizen request after it has been submitted. This number can then be entered into the ‘Lookup’ function at a later time to check the status.

Citizens are reminded they can still contact HRM for service requests or information by calling the Corporate Call Centre at 490-4000, or by visiting one of the many walk-in customer service centres in the region. They can also access information from the municipality’s website.

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Mayor Peter Kelly
(902) 4904010

Geri Kaiser
Director of Shared Services
(902) 490-4630




Above content last modified Tuesday, March 21, 2023 at 1:55pm.