NEWS RELEASE

HRM Launches New Online Service Request

(Monday, October 17, 2005) - Mayor Peter Kelly today launched a new online service enabling residents to report such things as burned out street lamps or dangerous potholes in their area through the Internet.

“This is a very exciting initiative for HRM and it offers even greater access to our many services by residents,” Mayor Kelly said. “Citizens can now contact us 24 hours a day/seven days a week for a variety of services offered, as well as obtain information wherever it’s most convenient for them.”

Residents may access a limited number of service requests or access information by simply logging on to the HRM website, www.halifax.ca and filling out an online service request form. Initially, services offered range from reporting a litter problem to requesting the removal of a refrigerator or freezer, no longer in use. It’s quick, easy and convenient.

This service also allows residents to follow-up on their service request. A service number will be assigned to each citizen request after it has been submitted. This number can then be entered into the ‘Lookup’ function at a later time to check the status.

Citizens are reminded they can still contact HRM for service requests or information by calling the Corporate Call Centre at 490-4000, or by visiting one of the many walk-in customer service centres in the region. They can also access information from the municipality’s website.

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Mayor Peter Kelly
(902) 4904010

Geri Kaiser
Director of Shared Services
(902) 490-4630