Public Service Announcement

Expanded Hours for HRM Corporate Call Centre

(Friday, October 13, 2006)-- Effective Monday, October 16th, the HRM Corporate Call Centre's hours of operation will be expanded to 7:00 am to 11 pm., allowing residents to access call takers during those hours 364 days of the year.

After 11 p.m., emergency calls will continue to be directed to the on-duty commissionaire.

These changes will provide for increased hours of call taking for the public and more consistency in service standards. They will also allow Dispatch to better focus on handling service requests and attending to urgent/emergency situations that are communicated to supervisors and vehicles for response and follow-up.

Residents may contact the HRM Call Centre at 490-4000 or visit the HRM website at www.halifax.ca

- 30 -

John O’Brien
Manager, Corporate Communications
490-6531